Resources to help seniors with the energy crunch

Energy Assistance

Help with Utility Bills
City of Redding – CARES (Community Assistance for Redding Electric Service)

The CARES program provides emergency assistance for electric service bills for City of Redding customers. The intent of the CARES program is to help customers bring their accounts to current status. The customer must pay the non-electric portion of their utility bill to qualify. There are income guidelines to be met and customers must have suffered a temporary financial hardship to qualify. Customers are eligible for CARES assistance once every 12 months, and the maximum CARES amount is $250.00. Please call Customer Service at 530-339-7200 or toll free (866) 267-8845 to determine if you are eligible for this program.

City of Redding Utilities

Budget billing (provides for equal monthly payments to qualified residential customers) or amortization program (provides a method of paying an existing balance over time to qualified residential customers). Call (530) 245-7200 to find out if you qualify for any of these programs.

City of Redding Lifeline Program

Applications available for low-income seniors (age 62 and over) and low-income disabled customers by calling (530) 339-7200 Monday-Friday from 8am – 5pm. This program provides a 25% discount on both the monthly utility service charge and the first 800 kilowatt hours of usage each month, up to a maximum of $23.06.


Life Support registration authorizes the City of Redding to notify customers in advance whenever a temporary interruption of electrical power is scheduled in their area. The Life Support program is intended for persons who would have a life threatening situation if they had a loss of power (i.e., operating a respirator, ventilator, oxygen concentrator or other medical equipment that requires electricity). It does not exempt those customers from having utilities turned off, but does allow for advance notification for those customers and places them in priority status in case of power outages. Please call Customer Service at (530) 339-7200 or toll free (866) 267-8845.

PG&E – CARE (California Alternate Rates for Energy)/FERA (Family Electric Rate Assistance) Programs

CARE Program provides a monthly discount on energy bills for income-qualified households.
FERA Program provides a monthly discount on electric bills for income-qualified households of three or more persons. Rates may also be negotiated to persons with documented extensive medical needs.
Applications available by calling 1-800-743-5000 or at Golden Umbrella call 530-223-6034.

Open the fill-in application to mail or e-mail – CARE & FERA Res Eng Span App_COC 366.pdf or
Click here to apply online – CARES/FERA Program Application

REACH (Relief for Energy Assistance through Community Help – PG&E)

One-time assistance only. Must have a shut-off notice, can pay up to $200 for those customers whose income for a household of 2 persons at or below $1,875 per month. (No HUD recipients) Call the Salvation Army, Monday-Friday from 1-3pm. (530) 222-2207

SHARE PROGRAM (City of Redding)

The SHARE or “Simply Helping Another Receive Energy” program is designed to assist fixed-income seniors pay their energy bills. City of Redding utility customers can make a monthly contribution to the SHARE program on their utility bill payment or you can opt to make a recurring SHARE contribution, in an amount of your choice. The recurring contribution will be shown as a fixed monthly charge and will be included in the monthly utility statement. All contributions to the SHARE program are collected by Redding Utilities and forwarded to Golden Umbrella, a community based non-profit agency, for distribution to qualified fixed-income seniors. If you have any questions about this program please contact the Golden Umbrella at (530) 223-6034.

If you would like to participate in the SHARE Program, please call (530) 339-7200 or toll free (866) 267-8845 or visit our Utility Customer Service Center at 777 Cypress Avenue, Redding, CA 96001. Our hours of operation are Monday through Friday, 8:00 a.m. to 5:00 p.m., excluding holidays.

SHARE (City of Shasta Lake)

Must have a shut-off notice. Provides $100 discount off utilities per year for qualifying City of Shasta Lake electric customers. Call the Salvation Army from 1-3pm. (530) 222-2207

HEAP (Home Energy Assistance Program)

Provides cost free services to eligible customers. Direct payment to utility provider on behalf of an eligible applicant. Availability for utility accounts, propane, wood or oils. Call 1(877) 801-7692 or (530) 378-6900 for more information.

LIHEAP (Low Income Home Energy Assistance Program)

Cost free services based on household size and income provides water heater blankets, low flow showerheads, door weatherstripping, attic insulation, calking, energy education and information. Call 1(877) 801-7692 or (530) 378-6904 for more information.


Should inquire about a payment plan or refer to HEAP for one time assistance.

Home Improvement


Call (530) 378-6904


Assistance with free weatherization to income-qualified customers available One Time Only. Provided by PG&E to help their customers save money on their utility bills by installing energy efficient weatherization measures. Cost free services include water heater blankets, low flow showerheads, door weatherstripping, attic insulation, calking, energy education and information.


This is a LIHEAP Program funded by the State Department of Community Services and Development (CSD). The program can provide assistance with repairing or replacing faulty, or non operating heating and/or air-conditioning equipment to Homeowners who are income-qualified.


In the Self-Help Construction method, funded by USDA Rural Development, 6-10 families work together as a group to build their homes. For example, all families frame one house then the next until they are all framed. Each family is required to work 32 hours per week on the houses. NO SKILLS ARE NEEDED! To be eligible you must have good credit. Must earn at least $24,000 per year. Must not exceed income guidelines.


Assistance for Native American customers. Please contact agency at (530) 225-8979 for more information on their program.


Must be 62 or older, pays up to $300 worth of repairs. Call (530) 245-7136 for more information. Must be income eligible. See HUD income guidelines.


This program provides low interest and deferred loans to qualified customers for home repairs and energy efficiency upgrades. This program is administered by the Housing Department, which may be contacted at (530) 225-4409.


Emergency Housing and Assistance Program
Minor home repairs for seniors 60 and over or physically disabled. Call (530) 225-5160. County or outside city limits.


Helps seniors with minor home repair and modifications. Owner provides materials; the program provides labor to do basic home repairs and fall prevention for home and mobile home owners. Call for an appointment (530) 378-6656 Monday – Friday from 8-5 p.m.

Food Assistance

Emergency Food Assistance
People of Progress 530 243-3811
The Salvation Army 530 222-2207
Anderson Cottonwood/Christian Alliance 530 365-4220


Ongoing Food Assistance
Good News Rescue Mission 530 241-5754
Living Hope 530 243-8066
Shasta Senior Nutrition/Food Bank 530 226-3071
USDA Commodities 530 226-3071


Good News Rescue Mission 530 241-5754
Living Hope 530 243-8066
Shasta Senior Nutrition 530 226-3060

Medication Assistance

Call HICAP (Health Insurance Counseling Advocacy Program) at 223-0999 for information on prescription assistance. Provides help with Medicare Part D options.

If you need further assistance, call Golden Umbrella 8am-5pm, M-F at (530) 223-6034

How you can help



“Power to Seniors”
Golden Umbrella
200 Mercy Oaks Drive
Redding, CA 96003

For More Information Contact:

Golden Umbrella
200 Mercy Oaks Drive
Tel: 530 226-3097
FAX: 530 242-5389