City of Redding – CARES (Community Assistance for Redding Electric Service)
The CARES program provides emergency assistance for electric service bills for City of Redding customers. The intent of the CARES program is to help customers bring their accounts to current status. The customer must pay the non-electric portion of their utility bill to qualify. There are income guidelines to be met and customers must have suffered a temporary financial hardship to qualify. Customers are eligible for CARES assistance once every 12 months, and the maximum CARES amount is $250.00. Please call Customer Service at 530-339-7200 or toll free (866) 267-8845 to determine if you are eligible for this program.
City of Redding Utilities
Budget billing (provides for equal monthly payments to qualified residential customers) or amortization program (provides a method of paying an existing balance over time to qualified residential customers). Call (530) 245-7200 to find out if you qualify for any of these programs.
City of Redding Lifeline Program
Applications available for low-income seniors (age 62 and over) and low-income disabled customers by calling (530) 339-7200 Monday-Friday from 8am – 5pm. This program provides a 25% discount on both the monthly utility service charge and the first 800 kilowatt hours of usage each month, up to a maximum of $23.06.
Life Support registration authorizes the City of Redding to notify customers in advance whenever a temporary interruption of electrical power is scheduled in their area. The Life Support program is intended for persons who would have a life threatening situation if they had a loss of power (i.e., operating a respirator, ventilator, oxygen concentrator or other medical equipment that requires electricity). It does not exempt those customers from having utilities turned off, but does allow for advance notification for those customers and places them in priority status in case of power outages. Please call Customer Service at (530) 339-7200 or toll free (866) 267-8845.
PG&E – CARE (California Alternate Rates for Energy)/FERA (Family Electric Rate Assistance) Programs
CARE Program provides a monthly discount on energy bills for income-qualified households.
FERA Program provides a monthly discount on electric bills for income-qualified households of three or more persons. Rates may also be negotiated to persons with documented extensive medical needs.
Applications available by calling 1-800-743-5000 or at Golden Umbrella call 530-223-6034.
REACH (Relief for Energy Assistance through Community Help – PG&E)
One-time assistance only. Must have a shut-off notice, can pay up to $200 for those customers whose income for a household of 2 persons at or below $1,875 per month. (No HUD recipients) Call the Salvation Army, Monday-Friday from 1-3pm. (530) 222-2207
SHARE PROGRAM (City of Redding)
The SHARE or “Simply Helping Another Receive Energy” program is designed to assist fixed-income seniors pay their energy bills. City of Redding utility customers can make a monthly contribution to the SHARE program on their utility bill payment or you can opt to make a recurring SHARE contribution, in an amount of your choice. The recurring contribution will be shown as a fixed monthly charge and will be included in the monthly utility statement. All contributions to the SHARE program are collected by Redding Utilities and forwarded to Golden Umbrella, a community based non-profit agency, for distribution to qualified fixed-income seniors. If you have any questions about this program please contact the Golden Umbrella at (530) 223-6034.
If you would like to participate in the SHARE Program, please call (530) 339-7200 or toll free (866) 267-8845 or visit our Utility Customer Service Center at 777 Cypress Avenue, Redding, CA 96001. Our hours of operation are Monday through Friday, 8:00 a.m. to 5:00 p.m., excluding holidays.
SHARE (City of Shasta Lake)
Must have a shut-off notice. Provides $100 discount off utilities per year for qualifying City of Shasta Lake electric customers. Call the Salvation Army from 1-3pm. (530) 222-2207
HEAP (Home Energy Assistance Program)
Provides cost free services to eligible customers. Direct payment to utility provider on behalf of an eligible applicant. Availability for utility accounts, propane, wood or oils. Call 1(877) 801-7692 or (530) 378-6900 for more information.
LIHEAP (Low Income Home Energy Assistance Program)
Cost free services based on household size and income provides water heater blankets, low flow showerheads, door weatherstripping, attic insulation, calking, energy education and information. Call 1(877) 801-7692 or (530) 378-6904 for more information.
Should inquire about a payment plan or refer to HEAP for one time assistance.